Shipping & Delivery Policy

Last Updated: 14 June 2026

At Aboulaban Sweets, we want to ensure your handcrafted desserts arrive as fresh and delicious as when they left our kitchen. Please review our shipping and delivery guidelines below.

1. Order Processing Time

  • All standard orders are processed within 2-4 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped or is ready for pickup.

  • Note: Large orders or catering requests require additional notice as specified during the booking process.

2. Local Pickup (Click & Collect)

  • You can skip the shipping fees with free local pickup at our store: 38 Edwardes St, Reservoir, VIC Australia 3073.

  • After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 Hours

  • We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.

3. Domestic Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We ship via Australia Post Office / Standard Courier].

  • Estimated delivery times within Victoria are generally 2-4 business days, Interstate deliveries may take 3-7 business days.

  • Please note: Delivery delays can occasionally occur due to high volumes or courier issues outside of our control.

4. Interstate Shipping for Perishables

  • Because our products are perishable, we take extra care in packaging. However, we currently only ship to all states within Australia

  • We recommend selecting express shipping during warmer months to ensure the quality of our sweets upon arrival.

5. How Do I Check the Status of My Order?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

6. Refunds, Returns, and Exchanges

  • As our products are perishable food items, we cannot accept returns or provide refunds for a “change of mind.”

  • In the event that your order arrives damaged in any way, please email us as soon as possible at Hello@aboulaban.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, including a replacement or refund under the Australian Consumer Law.

If you have any further questions, please don’t hesitate to contact us at Hello@aboulaban.com.au.


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