Privacy Policy

Last Updated: 14 June 2026

Aboulaban Sweets (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy sets out how we collect, use, hold, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website (https://aboulaban.com.au) or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

1. What Personal Information Do We Collect?

We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Contact Details: Name, email address, phone number, and delivery/billing address.

  • Account Information: Usernames, passwords, and order history.

  • Payment Information: Credit card details or other payment information (Note: We use secure third-party payment gateways; we do not store your full credit card details on our servers).

  • Technical Data: IP address, browser type, device information, and interactions with our website (collected via cookies and analytics).

  • Communications: Any feedback, reviews, or correspondence you send to us.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you: When you place an order, create an account, fill out our contact form, or subscribe to our newsletter.

  • Automatically: When you browse our website, we use cookies and similar tracking technologies to collect technical data.

  • From third parties: We may occasionally receive information from third-party service providers, such as payment processors or analytics providers (e.g., Google Analytics).

3. Why We Collect, Use, and Disclose Your Information

We collect, hold, use, and disclose your personal information for the following purposes:

  • To process and fulfill your orders, including processing payments and arranging shipping/catering.

  • To communicate with you regarding your orders, inquiries, or customer support requests.

  • To maintain and update your account.

  • To send you marketing and promotional materials (you can opt-out of these at any time by clicking “unsubscribe” in our emails).

  • To improve our website, products, and customer experience.

  • To comply with our legal and regulatory obligations.

4. Disclosure of Personal Information to Third Parties

We do not sell your personal information. We may disclose your personal information to third parties only when necessary to operate our business, including:

  • Service providers (e.g., couriers and delivery services, IT and web hosting, payment gateways, and marketing platforms).

  • Professional advisors (e.g., lawyers, accountants).

  • Law enforcement or regulatory bodies, if required or authorized by Australian law.

Overseas Disclosure: Some of our third-party service providers (such as web hosting or analytics) may store data on servers located outside of Australia. By providing your personal information, you consent to this transfer, acknowledging that we will take reasonable steps to ensure overseas recipients comply with the APPs.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website (such as adding items to your cart).

6. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our website utilizes SSL encryption to secure data transmitted during checkout. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Accessing and Correcting Your Information

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out-of-date, or incomplete.
To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us directly. We will investigate your complaint and respond to you in writing.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website, and the “Last Updated” date at the top will be revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

  • Email: Hello@aboulaban.com.au

  • Phone: (03) 9939 7011

  • Address: 38 Edwardes St Reservoir, VIC Australia 3073

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